The Three Pillars of Powerful Team Collaboration

One of the perennial challenges I come across in my work in schools and other organisations is the ability of a team to collaborate well. Put simply: to create something together.

This piece from Harvard Business Review highlights a number of issues related to the success of a group working together. They drew upon a range of research meta-analysis and raise some good questions about group creativity.

I thought I would spend a short while exploring my take on those most related to learning.

A Compelling Vision

Teams are more innovative when members have a common understanding of team objectives and are also committed to them.

Most schools have the trifecta of a Vision, Mission and Values. They may also have the Whole School Pedagogy statement thrown in there too. But admittedly I have rarely come across a vision that is Compelling.

They shouldn’t be trophy statements that only provide us with useful brochure-ware. A vision statement is a chance to compel a group of people forwards in terms of innovation. An opportunity to challenge and create excitement about what the future might hold.

When we are excited about that future direction and we share it with others innovation and creativity is more likely to flourish. I suppose it helps us all understand ‘the why’.

Support for Innovation

Teams are more innovative when managers expect and approve of innovation, support members when their attempts to innovate are not successful, and recognize and reward new ideas and their implementation. This means encouraging risk and expecting failures.

The interesting part here is the support team members receive when things go wrong and when ideas are not successful. At first, I thought this might just relate to the work of teachers as they develop new ideas for their work, but it is also an issue for students too.

Generating a bunch of ideas is one step but trying them out is another. When leaders and managers give us agency and license to mess stuff up we are much more likely to create and implement more ideas. This is linked to how high or low stakes the learning environment is. You might ponder on that for a second and try to settle on an aggregate sense of what the wider school or organisation environment is.

When a school has a generally high stakes environment students and staff don’t feel safe enough to try things out. Failing is not seen as part of the learning process and it is likely that there is an emphasis on the end product or outcome and not the path a student takes.

As you probably can tell when we start talking about “stakes” we quickly bump up against the assessment system, process and environment in a school. If you really want to have a creative, innovative school start by looking closely at your assessment culture.

A Cohesive Team

Cohesion represents commitment to the team and a desire to be part of the team. Researchers see cohesion as creating a psychologically safe environment that enables members to challenge each other and the status quo.

Related to my previous point about creating a safe enough culture for taking a risk is this interesting definition of “cohesion”. When we are united together behind a common goal there is a degree of comfort, that comfort stems from the acceptance of others around us. It is this acceptance that creates a desire to be together in a team and commitment to work successfully together.

When we have this sort of team baseline in effect we are much more likely to challenge the world around us. This includes our propensity, within that team, to provide critique or feedback to each other. We know that feedback is a key element of the process of learning that has a significant impact. But the success of any feedback interaction relies on the cohesion of the people who create that interaction.

No surprise that cohesion is synonymous with relationships. This is especially true in the classroom and in terms of learning. A useful reminder for us all that building stronger relationships with our colleagues and students will help feedback to be more successful.

The other element referenced here by HBR is the ability of a team to challenge the status quo. I often say that “assumptions lead to mediocrity”. I have worked with teams where challenging long-held beliefs within an industry is a bridge too far. It loops back to the relationships we have with those working around us and of course vertically throughout an organisation. When there is little cohesion or support for change the well-worn path is a safe and predictable choice.

If we want to develop the creative capacity of our teams, our students or those we are leading we must challenge the status quo. We all did this well as 6-year-olds. It would help if we enabled those around us to ask more questions and challenge the long-held practices of our industries.

Re-build our individual capacity to challenge assumptions, within a culture of “yeah let’s try it!”, under a compelling banner for what might lie ahead, and we all may be on to something.

Uncertainties, mysteries and how to nurture your negative capability

The quote from John Keats that inspires this post is from a letter he wrote to his brothers George and Tom in December 1817. He was commenting about the ideal literary state of mind, one in which someone exhibits “negative capability”.

A sense of calm assurance and innovatory endeavour in the inevitable “uncertainties, mysteries and doubt” that defines the ups and downs of striving for something original.

I mean Negative Capability, that is, when a man is capable of being in uncertainties, mysteries, doubts, without any irritable reaching after fact and reason

Keats, John (1899). The Complete Poetical Works and Letters of John Keats, Cambridge Edition. Houghton, Mifflin and Company. p. 277

Most of the time it is what we don’t do in any given creative inquiry that helps us the most. This is especially true for when we are working on an issue with our teams that requires us to generate some new thinking or ideas.

It is also true when we are exploring a new line of inquiry with learners. In both of these situations, we are consciously choosing to step into a state of flux, a situation that can often be defined by what is not known rather than what knowledge we share.

Human nature does, in some way, dictate that we prefer the habits, rituals and the agreeable comforts of processes we know. We draw a degree of situational steadiness from the fact and reason we can rely on. We see this type of reaction in others as we work with them to move on to new practices or technologies.

The comfort in the known is often too tempting to make the leap and embrace something new. The physical reality of technology is even more challenging as it is harder to ignore and move off of your desk than an ideological concept. 

Letting these go and embracing the state of change and the unknown that surrounds us is counter-intuitive and it takes practice to fully accept. Here are some ideas to help.

Accept the mess

The learning process seems to be defined by these moments of flux we experience, sometimes they are fleeting, but often they are protracted. Uncertainty, doubt and mystery is part of our process of learning.

Accepting that we will experience the uncertainty of such times is a great first step for us personally and within our teams, whether learners or leaders. After all, “If we knew what we were doing, it would not be called research, would it?” as Einstein once suggested.

Reflect on how uncertainty makes you feel

Secondly, we must be emotionally aware of this uncertainty. What I mean by this is to use our emotional state to help prepare for future experiences that will be similar.

When you are navigating an organisational inquiry it not only puts you in a state of cognitive flux but one of mild emotional turmoil as your intuition presses you to seek steady ground and the reassurance of decisions. We are torn between seeking originality and the comfort of tried and tested ideas. 

We should be mindful of how this uncertainty feels, how we react to it and how our emotions change. When we have the energy to record our own emotional experience of such moments we are far more likely to recall them in future times and use these emotional schemata to respond more appropriately.

As an aside I think that meta-emotion is an area we must help learners understand much better. On a simple level to be able to help them manage their own learning more effectively by having a better understanding of their own emotional topography.

Trust the process

A third area that contributes to a better creative approach to inquiry is the understanding that we have a process. When you take this knowledge away or it is not shared amongst a group, we are introducing another mystery: where is this all heading?

We have all experienced those meetings or projects which never went anywhere, great energy and contribution but no follow up or shared understanding of the direction it was heading.

All too often inquiry can feel like we are researching forever, as much as we want to embrace not knowing, and Einstein’s suggestion from earlier, our process needs to signpost the way through this.

I believe that when we are able to recognise “uncertainties, mysteries and doubt” as a natural part of learning; when we share a process and if we have awareness of our emotional reaction, we are engineering the best possible conditions for creative inquiry and hopefully new ideas to flourish.


Photo by Tomas Sobek

Successful Teams Are More Open About Their Mistakes

Western Decay

A research study into the performance levels of hospital staff explored something unusual about the error rates that were recorded there. Amy Edmonson the Novartis Professor of Leadership and Management at Harvard Business School, shares more about her exploration:

“My first research project in graduate school explored the relationship between teamwork and errors (in hospitals), because errors are a critical input to organizational learning, especially in that setting. I assumed I’d find a negative relationship between teamwork and error rate.

Instead, I stumbled into quite a different discovery. The statistical results I obtained were the opposite of what I’d predicted. Well-led teams with good relationships were apparently making more mistakes; there was a significant correlation between teamwork and error rates—in what I initially considered “the wrong direction.”

This presented a puzzle. Did better-led teams really make more mistakes? I simply did not think that could be accurate. Why else might better teams have higher error rates?”

After some further exploration Edmonson hit upon what was taking place:

“In well-led teams, a climate of openness could make it easier to report and discuss errors—compared to teams with poor relationships or with punitive leaders. The good teams, according to this interpretation, don’t make more mistakes, they report more.”

Our attention is often drawn to encouraging cultures of innovation through more open mistake making – but perhaps it is more than just making the mistakes, taking risks and a have-a-go culture. We need to be open and encouraged to share them too.

Pic Western Decay by sleepinyourhat

Why I turned my back on teaching

4487519028 091e8e04b0 b

It has now been 6 months since I left the classroom as a Year 5/6 teacher and turned away from my role as Deputy Headteacher which I had only started a year before.

I have never really spent time writing about my decision on this blog and so thought it was about time, after all many of you helped in a small way to me actually getting the Deputy post in the first place and have been there to provide encouragement and support.

The last 6 months have flown by and I have enjoyed every minute!

I decided to leave teaching because of a variety of things, but the elephant in the room which was nagging me for months, was my desire to work with teachers and student beyond one school. Thankfully I rubbed my eyes and embraced the elephant, so to speak!

I chose to apply for a Deputy Head post not out of any deep desire to run my own school or be a headteacher, it was simply that I needed to change my circumstance and needed to feel I was contributing more to the running of a school.

I don’t regret my decision, but I think the specific challenges of the position and school went a long way to dampen my enthusiasm and zeal for school leadership. Sadly it led to some of the lowest times I have ever had in my teaching career.

It all seemed to come down to compromise. Due to my time being unnecessarily stretched compared to other Deputies I knew, I was making compromises with the quality of my teaching, the quality of my admin and the quality of my preparation. I had never really had to deal with such forced compromise in the past, on reflection that unsettled me deeply and is certainly something I never want to see again.

In my first week as a Deputy I wrote that, “No other 5 day stretch has ever examined and pressurised my professional facets as those just gone.” Well those 5 days continued on and the remainder of the year proved even more challenging than that tumultuous first week.

So what has changed?

The most notable things are a better quality of time with my family, variety through project work and being able to work with more schools and teachers.

I never really got to a stage that I was comfortably balancing work and life during my year as a deputy and so the quality of time with my family was hugely affected. There was always something nagging in my mind that hadn’t quite been completed or needed doing. I was never 100% focused on the here and now, and time was lost with the family.

This contributed to an unhealthy cumulative pressure I hadn’t experienced, both physically and emotionally – needless to say I am now glad to see the back of it.

The variety of work we have at NoTosh has been such a brilliant foil to the trudging monotony of the last few years. No week is the same – we will be wading in the deepest of intense research one week and design thinking with teachers the next. We are are also working with lots of schools and supporting teachers so I am never far from the classroom.

I have also enjoyed the ebb and flow of project work which allows you to see things to a natural completion in the relatively short term. At school the long term completion of a poject would feel most satisfying at the end of terms or the end of a year.

This “shipping” as Seth Godin would put it generates motivation and your energy levels rise as you move on to the next project. I am enjoying this way of working and although I have really felt I have had to adjust over the last few months, success and completeness is always in sight, something markedly lacking from my experience as a deputy headteacher.

One thing I realised, from those closest to me, was that things are not set in stone ad infinitum, even a job as all consuming as a deputy headteacher, and when things don’t work out you have to plan and actively choose to get yourself out of it. Linchpin by Seth Godin proved to be an important read for me in those difficult times and which underlined the importance of action.

All of that said I know that perhaps given a different set of circumstances I would have had a completely different experience as a new deputy and I have not discounted that maybe one day I will give it another go. But not right now 🙂

I owe a huge debt of gratitude to Neil Hopkin, his kindness and generosity helped me steady the ship and find the elephant again in the darkened room. And also thanks to my good friend Ewan McIntosh for giving me hope and believing in me, even when I didn’t!

Thank you for your support over the last year and half, things took a wrong turn for a while back there but I am now doing a job I love (again), the future is bright.

Pic the winds of skagit. by heanster

I am a snowflake distinct among snowflakes

What a beautiful line to start a song. Robin Pecknold’s lyrics (Fleet Foxes) from Helplessness Blues have been ringing in my ears during most of my recent car journeys. When I wrote about the purpose of education, the ongoing discussion made me recall them once again.

The opening two verses/stanzas seem to sum up what can happen in education in the course of about 10 years.

I was raised up believing
I was somehow unique
Like a snowflake distinct among snowflakes
Unique in each way you can see

And now after some thinking
I’d say I’d rather be
A functioning cog in some great machinery
Serving something beyond me

The question I suppose is: do our education systems make children believe they are snowflakes or cogs?